Even if you are very careful with your Formlabs printer, you may have had to contact our support team when something goes wrong. But have you ever wondered how the feedback our support team receives informs the next generation of Formlabs engineering? Join Jake Misra for a unique peek inside one of the most interesting engineering challenges in our company. As the Sustaining Engineering Lead at Formlabs, Jake and his team do the tough work of using problems that arise in the field to continuously improve our printer technology. Go behind the scenes with him to get a peek inside the process and hear how this improves printer performance both for one individual user and the entire community of users.